Critical Facilities Manager, Ang Mo Kio

Responsibilities Oversee daily facility operations to maintain optimal health and performance of all critical systems Develop, implement, and continuously improve preventive and predictive maintenance strategies to minimize downtime Coordinate planned and unplanned maintenance activities to ensure minimal impact on operational continuity Create and maintain Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs) to ensure operational consistency and safety Ensure compliance with industry standards including ASHRAE, NFPA, IEEE, and manufacturer specifications to uphold facility integrity Lead incident response efforts by conducting root-cause analysis and driving resolution for facility-related events Maintain comprehensive documentation to support audits, certifications, and regulatory inspections Support Senior Operations Manager in incident management, including follow-up actions and closure reporting Manage third-party service providers by monitoring quality, safety, and adherence to Service Level Agreements (SLAs) Optimize energy consumption and contribute to sustainability initiatives to enhance facility efficiency Execute incident management processes including logging, troubleshooting, escalation, stakeholder communication, resolution, recovery, documentation, and closure reporting Handle change requests by assessing impact and risk, managing approval processes, planning and scheduling implementation, coordinating execution, verifying outcomes, and documenting closure Required competencies and certifications Diploma or Degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or related field 4-8 years of experience in data center, mission critical, or telecommunications environments Strong understanding of Tier standards (Uptime Institute Tier II-IV) Proficiency in Building Management Systems (BMS) and Energy Management Systems (EMS), or knowledge of Electrical Single Line and Mechanical schematics Familiarity with Computerized Maintenance Management Systems (CMMS) Demonstrated troubleshooting and incident management skills in facility operations Excellent communication and stakeholder management abilities