Technical Program Manager, Ang Mo Kio

Job Summary This position works with the sales team and factory personnel in all technical aspects of customer engagement. The TPM is responsible for first-level technical customer support, aids in developing account strategy, and provides critical feedback on UTAC's ability to align with customer needs. These activities can include technical Q&A, design generation, implementation of change notices, audit preparation and participation, resolution of technical issues, technical presentations and factory visits with the customer. Primary Responsibilities Drive teams across UTAC sites for the successful roll-out of new programs to high-volume manufacturing (HVM). Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs. Act as the first point of contact for technical inquiries, coordinate with the Sales, R&D and Engineering Operation teams to execute customer's requests. Work as an integral part of the sales process, seek out new opportunities and provide technical feasibility feedback to the sales and executive management team. Initiate new package requirements through Design/Simulation process, and follow through to close designs with customer. Manage all new devices from Design to Qualification to Production Ramp. Review and evaluate customer's IC product packaging requirements. Provide package solutions within the packaging capability, package roadmap, process flow and design rules of the UTAC factories. Determine project technical specifications, coordinate Qualification builds and closure including production ramp of all Quals built. Identify and articulate requirements of Qualification lots from customer to factory. Drive/lead factory/customer technical projects and serve as the point of contact for quality and NPIs. Implements change notices resolves technical issues.
Requirements Minimum 7 years of experience in the semiconductor industry or related field. Bachelor's degree in Engineering Master or advanced degree preferred. Good knowledge of FOL (front-of-line) and EOL (end-of-line) assembly operations. Knowledge of DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools. Self-driven and has excellent problem-solving and organizational skills for daily customer support and managing ongoing and future programs. Communicate and present effectively in small and large groups. Work independently and as a team player with customers and worldwide cross-functional teams within the organization. Must be proficient with MS Office Suite (Excel, Word, and PowerPoint) and knowledge in CRM. Willing to travel when needed. Flexible to work within US, Europe and Asia business time zones. Must be a team player comfortable working with cross-functional teams across geographic boundaries with experience in leading teams and managing projects.