Deputy General Manager, Singapore

Support the General Manager in managing daily operations, driving sales, ensuring service excellence, and leading staff to deliver a superior client experience.

• Oversee daily operations to maintain smooth workflow, service excellence, and high client satisfaction
• Manage inventory of products, consumables, and equipment to maintain optimal stock levels and control costs
• Implement and support sales strategies to achieve revenue targets for treatments and retail products
• Deliver consistent, high-quality customer service to ensure a positive end-to-end client experience
• Execute and monitor marketing initiatives, promotions, and campaigns, providing performance feedback
• Plan and manage staff duty rosters to ensure efficient manpower allocation and operational coverage
• Supervise and guide staff to ensure compliance with company SOPs, treatment protocols, and brand standards
• Coach, train, and manage staff performance, including handling disciplinary matters when necessary
• Support recruitment, onboarding, and ongoing training to develop a competent, service-oriented team
• Ensure compliance with hygiene, safety, and all relevant regulatory requirements
• Assist in new outlet setup by coordinating operational readiness, licensing, and process implementation
• Oversee proper usage and maintenance of equipment and facilities to ensure operational efficiency
• Handle customer feedback and resolve issues promptly to maintain satisfaction and retention
• Prepare regular reports on sales, operations, and staff performance for management review
• Act as person-in-charge during the General Manager's absence to maintain operational continuity
• Perform additional duties as assigned by management to support business objectives