Security Monitoring Officer #Airport, Singapore

Description

Core Responsibilities

Monitor and update real‑time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs. Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
Coordinate and support overall, trolley, taxi and porter operations.
Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.
Provide ad‑hoc administrative support to Duty Ops Manager when required.
Alert the respective duty Supervisor on key event of the day.
Perform any other duties assigned by management.

Trolley Operations

Monitor the supply and demand of trolleys using the associated systems.
Perform routine checks as stipulated in the SOP.
Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.
Provide regular updates to CAG using relevant platforms on real‑time trolleys levels at designated locations.
Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

Taxi Operations

Monitor the supply and demand of taxis using the associated systems.
Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.
Ensure all terminal workstations and TMS area functioning including verifying and updating the accuracy of information in the taxi systems.
Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue.
Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

Periodic Duties