Car Workshop Customer Service Officer, Bishan

Company Description MBM Wheelpower Pte. Ltd. is a Singapore-based company specializing in automotive services. Known for its commitment to quality and customer satisfaction, MBM Wheelpower has established itself as a trusted partner for vehicle maintenance and solutions. With a focus on excellence, the company aims to provide reliable and professional services tailored to meet the individual needs of its customers. Located in Singapore, MBM Wheelpower is dedicated to enhancing customer experiences in the automotive sector. Role Description This is a full-time, on-site role located in Bishan for a Car Workshop Customer Service Officer. The role involves delivering exceptional customer service by assisting customers with inquiries, scheduling appointments, and addressing their concerns regarding vehicle servicing. Responsibilities include managing customer satisfaction, providing detailed support for any queries, handling customer communications, and ensuring a smooth and seamless service experience. The position also requires maintaining accurate records and coordinating with the workshop team to ensure efficiency and customer satisfaction. Qualifications Strong Interpersonal Skills to build positive relationships with clients Experience in delivering exceptional Customer Satisfaction, Service, and Experience Proficient in Customer Support and efficiently resolving customer concerns Excellent communication skills with a customer-centric approach Detail-oriented and ability to manage administrative tasks efficiently Experience in the automotive or service industry is an advantage Proficiency in basic computer applications and scheduling software is a plus