Air Import Executive, Singapore

Responsibilities: Coordinate and manage end-to-end air import shipment operations from cargo arrival to final delivery Monitor shipment status and ensure timely cargo clearance, permit declaration, and delivery arrangements Liaise closely with airlines, customers, overseas agents, customs brokers, transport providers, and internal departments on shipment coordination and operational matters Prepare, verify, and process import-related documentation including Air Waybills (AWB), manifests, permits, invoices, and delivery orders Ensure compliance with Singapore Customs regulations, aviation security requirements, and company SOPs Handle shipment discrepancies, delays, damages, or operational issues and provide timely resolution and updates to customers Coordinate with warehouse and transport teams to ensure smooth cargo handling and delivery execution Maintain accurate operational records, shipment data, and system updates in a timely manner Support customers on shipment inquiries, tracking, and service-related matters to ensure high customer satisfaction Assist in monitoring operational KPI performance and support continuous improvement initiatives within the department Requirements: Diploma in Logistics, Supply Chain, Business, or related discipline and above Minimum 2 years of experience in air freight import operations or freight forwarding industry Knowledge of Singapore Customs procedures and air import documentation processes Familiarity with freight forwarding systems, or related logistics platforms is an advantage Good understanding of airfreight operational workflow and shipment coordination Strong communication and interpersonal skills Ability to work independently in a fast-paced environment and manage multiple shipments concurrently Proficient in Microsoft Office applications