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Volunteer Management Manager, Singapore

Volunteer Management Manager, Singapore
Description
Requirements
  • Degree in Social Work, Community Development, Business Management or related field.
  • At least 3 years of relevant experience in volunteer management, community partnerships or programme management.
  • Strong interpersonal, communication and stakeholder management skills.
  • Familiarity with NCSS Volunteer Management Framework and sector standards.
  • Proficient in volunteer management systems and digital engagement tools.
ResponsibilitiesVolunteer Strategy, Governance & Framework Enhancement
  • Lead the review, refinement and implementation of 4S’ existing Volunteer Management Framework to ensure relevance, scalability and alignment with organizational strategy.
  • Translate the volunteer strategy into enterprise-wide policies, SOPs, KPIs and governance structures across all facilities.
  • Ensure volunteer planning is integrated into service delivery models, programme needs and workforce planning.
Volunteer Systems & Digital Enablement
  • Serve as business owner of the Volunteer Management System, ensuring it supports strategic planning, engagement tracking and impact measurement.
  • Drive system adoption, data integrity and analytics use for evidence-based decision-making.
  • Partner with the Project Manager and vendors to optimize workflows, dashboards and reporting.
Engagement, Retention & Recognition
  • Build strong volunteer engagement through regular appreciation, feedback mechanisms and peer-sharing platforms.
  • Implement recognition programmes (awards, certifications, progress opportunities).
  • Use data insights to identify engagement gaps, retention risks and improvement opportunities.
Training & Capability Development
  • Work with external partners (NCSS, NVPC, sector agencies) to benchmark practices and adopt sector best practices.
  • Equip volunteers with skills for specialized roles (e.g., eldercare, dementia support, therapy, digital facilitation).
  • Upskill staff in volunteer engagement and supervision.
Governance, Systems & Reporting
  • Ensure compliance with NCSS Volunteer Management Framework, safety protocols and data protection requirements.
  • Manage Volunteer Management System (VMS) for accurate records, scheduling, and analytics.
  • Produce organisation-level volunteer impact, utilisation and outcome reports for Management and Board.
  • Support risk management and safety protocols for volunteer activities.
Partnerships & Outreach
  • Develop strategic volunteer pipelines with corporates, schools and community partners to support long-term sustainability.
  • Work with Communications to strengthen volunteer branding, outreach and storytelling.
  • Explore funding and sponsorship opportunities linked to volunteerism initiatives.
Working Hours
  • Five-day work week, up to 44 hours per week
  • Availability to attend meetings or work on weekends when required
  • Willingness to work five days per week at Eunos Crescent
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Highlights
  • Company name
    4S
  • Job position
    Volunteer Management Manager
Safety Tips
Be careful: if it seems too good to be true, it most likely is.
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