Customer Service Assistant, Singapore

Summary The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints. Duties and Responsibilities Provide quality customer services
Service customers at the check-in counters
Verify passengers' identities at the gates
Verify information on travel documents, passports and/or visas
Provide support to special needs customers
Handle customer issues regarding irregular flight operations
Process customer documentation
Handle customer issues regarding automated check-in systems
Uphold safety and/or security standards
Interpret and follow individual safety and/or security standards in the workplace
Identify and report breaches of safety and/or security standards in the workplace
Requirements Minimum GCE 5 'N' levels and above
Customer service experience preferred