Senior technical director, Bishan

Senior Technical Director Company Overview Our company operates in Singapore's mobile device repair and service industry, providing professional repair services, diagnostics, and related technical solutions. We are focused on building a scalable, system-driven operation with standardized processes and high service quality. Job Title Senior Technical Director Job Description We are seeking a Senior Technical Director to lead our technical operations, training systems, and supply chain quality management. This role is responsible for developing scalable operational systems, improving workforce capability, and ensuring consistent service quality across the company. The successful candidate will play a key role in supporting business growth, operational standardization, and multi-outlet expansion. Key Responsibilities Lead technical training and workforce development programs for mobile device repair technicians Develop and implement Standard Operating Procedures (SOPs) to standardize repair and diagnostic processes Oversee technical team performance, training, and capability development Design structured workflows to improve operational efficiency and scalability Evaluate, select, and manage suppliers for mobile device components and ensure quality standards Define technical specifications and ensure product/component quality compliance Conduct testing and validation of parts and components before deployment Provide technical guidance and training to internal teams on product and service standards Support management in improving operational performance, quality control, and service consistency Drive continuous improvement in technical systems and supply chain processes Job Requirements Bachelor's degree or higher in Engineering, Electronics, Information Technology, or related field Minimum 10 years of relevant experience in technical operations, mobile device repair, or technical training roles Experience in developing structured training systems and SOPs Experience in managing technical teams and workforce development Knowledge of supplier management, product evaluation, and quality control processes Strong analytical, problem-solving, and organizational skills Ability to support scalable business operations and process improvement initiatives Skills Required Technical Training & Development SOP Design & Implementation Technical Operations Management Supplier Evaluation & Quality Control Process Optimization Workflow Design Team Leadership Problem Solving & Analytical Thinking Employment Details Full-time position Senior management role Workplace: Singapore Job Summary The Senior Technical Director is responsible for leading technical strategy, standardizing operational processes, and managing supplier quality systems. The role supports workforce development, operational efficiency, and business scalability in preparation for multi-outlet expansion