Customer Experience Program Manager, Singapore

Overview We are seeking a highly motivated, passionate, and customer centric Customer Experience Program Manager to join the
Office of the CTO . This is a hands on, customer facing, technical role that requires deep expertise in AI and Machine Learning, specifically leveraging
Python
for end-to-end solution design, development, and deployment. Experience with
JavaScript and/or .NET and Agent development frameworks like Microsoft Agent Framework, LangChain, LangGraph
is strongly preferred. You'll collaborate closely with enterprise customers to solve critical business challenges by leveraging Azure's cutting edge AI capabilities, design and build AI solutions, implement robust data pipelines including Azure OpenAI, Azure ML, and other Large/Small Language Model (LLM/SLM) platforms. Our diverse, inclusive, and mission-driven team prioritizes innovation, collaboration, and continuous learning, focused on solving complex, real-world business challenges for enterprise customers. Culture and Values: At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We embrace a growth mindset, champion innovation, and value collaboration. Respect, integrity, accountability, and inclusiveness are foundational to our culture, and we seek professionals who align with and further these core values. Responsibilities Lead hands-on design and development efforts primarily using
Python , building robust, scalable, and customer-focused AI/ML solutions. Engage directly with key enterprise customers to strategize, architect and implement AI driven,
Agentic AI
solutions leveraging
Azure AI services
including Azure OpenAI, Azure ML. Translate complex requirements into practical, well architected technical solutions and develop rapid prototypes, involving data ingestion, validation, processing, and model deployment using Azure platform components. Build, customize, and optimize
AI models, AI Agents
and related components for customer specific use cases. Proactively explore diverse datasets to engineer novel features and signals that significantly enhance ML performance. Participate actively in various phase of the
model lifecycle from conceptualization, training, fine tuning, validation, and deployment, to continuous monitoring
and
improvement . Qualifications Required Qualifications Master's degree (or higher), preferably with a specialization in Machine Learning, Data Science, or AI. Minimum 10+ years architecting solutions and building software with experience in AI Based Solutions. Mandatory hands-on experience
in
Python
development, with extensive practical experience building and deploying production-grade AI solutions. Proven track record of successful delivery of cloud-native AI projects, ideally on the Azure platform. Demonstrated expertise in deep-learning and
Agentic AI frameworks
( Microsoft Agent Framework, LangChain, LangGraph
etc.) and model optimization. Preferred Qualifications Additional, hands-on software development experience in
JavaScript
and/or
.NET , providing full-stack solution design capability. Deep understanding and practical experience with Azure OpenAI (e.g., ChatGPT), Azure ML, and AI Agent development frameworks. Expertise in implementing automated deployments using Azure DevOps, GitHub (CI/CD pipelines) and comprehensive understanding of MLOps practices. Excellent communication skills (written and verbal) with the ability to articulate complex technical solutions clearly to diverse audiences, including senior executives. Strong analytical and problem-solving skills, with a passion for customer empathy and user-centric solution design. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations.