Assistant Manager, PA Claims (Financial Institution) #JTL, Singapore

1. Claims Assessment & Decision Making Assess and approve personal accident claims accurately within established turnaround times, in line with policy provisions and authority limits. Evaluate medical, financial and supporting claim documentation, ensuring appropriate claim decisions and reserve adequacy. Manage claim investigations, including clarification with medical institutions, policyholders, and internal stakeholders. Review of pending claims to ensure timely resolution and proper closure. Identify claim patterns and unusual or inappropriate practices and recommend improvements to strengthen claims controls and streamline claim processes. 2. Stakeholder & Customer Engagement Collaborate with medical institutions, policyholders, and internal stakeholders to gather and clarify clinical information or outstanding requirements. Deliver high standards of customer service and strengthen relationships with customers and distribution channels. 3. Delivery of Service Excellence Provide clear, empathetic communication timely to policyholders, claimants and agents medical professionals, and internal stakeholders, making the claims process smooth and transparent. Requirements Minimum Diploma or Degree in any discipline Preferably with 2 to 3 years of relevant claims administration experience from insurance industry Interested candidates please send in your resume to: Topaz Liang Huimin (CEI No. R1104500), email to: (HIDDEN TEXT) EA License No: 99C4599