Customer Service Officer, Singapore

Job Summary: In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities. Key Responsibilities: Customer Service & Relationship Management: . Develop strong product knowledge to make appropriate recommendations to our customers. . Build and maintain strong relationships with students, parents, and other stakeholders. . Deliver a professional and high-quality service experience in customer-facing roles. . Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction. . Responding to enquiries by phone, email, and meeting walk‑in visitors with professionalism and care. . Arrange and coordinate trial lessons for prospective students in a professional and timely manner. Administrative & Operational Support: . Enrol new students and maintain an up-to-date student database. . Maintain the orderliness of the centre to ensure a safe and conducive learning environment. . Liaise with vendors to order supplies and coordinate necessary services. . Perform any other reasonable tasks or duties to support the smooth operation of the Centre. Skills & Qualifications: . Good knowledge of Microsoft Office Words, Excel, and PowerPoint. . Good interpersonal and multi-task skills. . Willing to learn and long-term work /develop in the organization. . Minimum1-year customer service/administrative experience is preferred. . Willingness to work flexible hours, including evenings and weekends. What You'll Get: . An attractive remuneration package and performance bonus. . Career pathway and growth opportunities. . Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.