Manager/Senior Manager (Knowledge Management), Singapore

As Senior Manager or Manager of Knowledge Management of the Communicable Diseases Agency (CDA) under the Ministry of Health, you will build a strong knowledge culture and oversee registry operations in CDA, while working with partners to transform knowledge and records management processes and systems.

• Support the development and implementation of KM frameworks and processes for effective knowledge capture, sharing, and retention across the organisation.
• Execute KM initiatives that align with organisational strategic objectives.
• Foster a strong knowledge culture across CDA, working with divisional KM Champions to improve KM and registry practices, adoption, and capabilities.
• Design and maintain knowledge repositories and collaboration platforms to improve information accessibility.
• Support change management efforts by engaging stakeholders and promoting KM culture through awareness activities and communication campaigns.
• Oversee the management and maintenance of CDA's intranet portal, ensuring content is current, relevant, and accessible to staff.
• Drive innovation initiatives, including exploring AI applications and digital solutions to address operational challenges in knowledge and records management.
• Oversee CDA's Registry and mailroom operations, driving continuous improvement of digital solutions to automate processes where possible.
• Implement and maintain frameworks and processes for the retention, preservation, and declassification of CDA records, working closely with the National Archives of Singapore (NAS).
• Manage the dissemination of circulars and official communications across CDA to ensure timely and accurate information flow.
• Establish and maintain the Electronic Records Management System (ERMS) and Email Management System (EMS) for CDA, including system configuration, user management, and ensuring compliance with government records management standards.
• Support the annual audit of CDA's compliance with IM4L by the National Archives of Singapore (NAS).

• At least 2 years of Knowledge Management experience with a demonstrated ability to develop KM frameworks and processes and implement them across organisations.
• Experience in establishing and implementing KM systems (including change management), e.g., electronic records management systems, email management systems, intranet portals, and information dissemination systems.
• Strong change management experience with a proven ability to foster knowledge cultures and work with Knowledge Champions across divisions, including cross‑functional or cross‑agency digital transformation initiatives.
• Technology savvy with experience in knowledge repositories, collaboration platforms, and AI‑powered KM tools for digital transformation initiatives.
• Familiarity with the Government Instruction Manual on Management of Public Records and government records management standards (IM4L compliance).
• Independent and self‑driven with the ability to multi‑task in fast‑paced, dynamic environments and perform under pressure.
• Excellent stakeholder engagement and communication skills with strong team‑player abilities to co‑create solutions, facilitate awareness campaigns, and work collaboratively across divisions.

The Workplace of the Communicable Diseases Agency is committed to equal opportunity and does not discriminate on the basis of any protected characteristic. All qualified applicants will receive consideration for employment without bias.