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Senior Customer Success Partner (APAC), Singapore

Senior Customer Success Partner (APAC), Singapore
Description
  • Own day-to-day and strategic relationships with assigned bank customers
  • Serve as the primary post-sale point of accountability for Personetics
  • Build trusted relationships with seniorcustomerstakeholders (Digital, Retail, Cards, Wealth, Marketing, Data)
  • Facilitate regular executivestrategicreviews focused onperformance,outcomes and ROI
CustomerEngagement & Satisfaction
  • Ensure consistent, proactivestrategicengagement withcustomers
  • Monitorcustomerhealth indicators and address risks early
  • Drive high CSAT and NPS scores through value-focused interactions
  • Act as the voice of thecustomerinternally within Personetics
  • Drive adoption of the Personetics platform across channels, use cases, and business lines
  • Ensure customersare fully leveraging existing capabilities before expanding scope
  • Translate platform usage into measurable business outcomes (engagement, conversion, retention)
  • Partner with customersto define and track success metrics aligned to their business goals
Expansion & Commercial Growth
  • Identify expansion opportunities within existingcustomers, including:
  • New usecases
  • Additional products or modules
  • Expansion to new lines ofbusinessor regions
  • Collaboratewith Sales to:
  • Position expansion opportunities
  • Support renewals andupsellmotions
  • Build business cases for additional investment
  • Use data, outcomes, and success stories to justify expansion
  • Focus on GRR and NRR
Product & Roadmap Consulting
  • Act as a product advisor, helpingcustomers understand how current and future Personetics capabilities support their strategy
  • Guidecustomers on best practices for needs-based engagement and personalization
  • Provide structured feedback to Product and Engineering teams based on customerneeds
  • Helpcustomers prioritize roadmap items that maximize business value
Cross-Functional Coordination
  • Coordinate internally with:
  • Product Management
  • Professional Services
  • Support
  • Ensure alignment betweencustomerexpectations and internal delivery
  • Lead internal account planning and strategy sessions
Requirements
  • 7–12 years of experience inCustomerSuccess, Account Management, or Consulting
  • Experience working with large banks and credit unions or enterprise financial servicescustomers
  • Experiencedriving retention and expansion with financial institutions (GRR and NRR)
  • Strong understanding of:
  • Digital banking,Personalization, AI, or data-driven platforms
  • Enterprise SaaS delivery models
  • Ability to work in a dynamic, fast-paced work environment
  • Customer-first mindsetandexperience working with complex, multi-stakeholderbankenvironments
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Highlights
  • Company name
    Personetics
  • Job position
    Senior Customer Success Partner (APAC)
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