Customer Service Manager, Singapore

.Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer's inquiry . Communicating with customers via telephone, WhatsApp, email face-to-face and social media . Keeping records of discussions or correspondence with customer . Handling customer's feedbacks . Improving customer service procedures, policies and standards REQUIREMENTS: . Minimum 2 years of supervisory experience . Excellent verbal and written communication skills . Possess strong interpersonal, efficiency & organisational skills . Multi-tasking capabilities and willingness to go for the extra mile . Prior experience as cabin crew will be an added advantage . Able to converse in Mandarin and English to communicate in Chinese speaking customers . Must be able to work on retail hours . 5 days' work week, . Singaporean Only Salary: up to 4K