IT Application Support Lead (L3 | ITIL | Banking), Singapore

Responsibilities: Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.
Requirements: Bachelors degree in computer science or information technology, or a related field Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams Demonstrates hands-on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud-native applications considered a plus Proactive and well-versed in incident management, problem resolution, and production support best practices Hands-on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.
To apply, please visit and search for Job Reference:
RY696536
To learn more about this opportunity, please contact Yingying at (HIDDEN TEXT)
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GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239