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Customer Service Officers (Many Vacancies), Singapore

Customer Service Officers (Many Vacancies), Singapore
Description
Outbound Call Associate Responsibilities
  • Proactive contact and engage customers to gather critical information through survey activities.
  • Meet and achieve the individual and company's key performance indicators.
  • Acquire a strong knowledge of the products and services, culture and processes.
  • Provide quality customer service and prompt follow-up to customers over the phone and/or email.
  • Listen to customers needs, probe to redirect to the intent of the question and offer alternative solution.
  • Resolve customer queries efficiently and elevate issues promptly.
  • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance.
  • Other duties as assigned by Team Lead and/or Branch Head.
Qualifications
  • Diploma / NITEC / GCE O Level or equivalent.
  • Minimum C5 for English O level.
  • Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry.
Special Knowledge or Skills
  • Pleasant disposition with good communication skills.
  • Fluency in a second language.
  • Computer literate and good typing skills.
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Highlights
  • Company name
    Oaktree Consulting
  • Job position
    Customer Service Officers (Many Vacancies)
Safety Tips
Be careful if you are offered a job on the spot.
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More info about this ad

Customer Service Officers (Many Vacancies) has been posted in the Bishan Customer Service & Call Centre category on Locanto.

Right now, this is the only ad posted in this category in Bishan.

Interested in more? Widen your search to view ads in nearby areas of Bishan. This includes Customer Service & Call Centre in Ang Mo Kio, Central Water Catchment and Serangoon. There are more ads within a 15 km radius for this category. If you want to view those ads, click here.