Front Desk Executive, Singapore

WHO ARE WE We are a fast-growing boutique hospitality company in Singapore. We believe attitude counts as much as skill. As a result, we hire motivated people from whom we will expect much, but whom we also coach and develop to perform superbly in a conducive environment that rewards success. WHAT YOU WILL BE DOING Provide friendly and efficient check-in and check-out service at the hotel reception Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information. Handle and resolve guest complaints and special requests in a professional manner, always ensuring prompt action. Willing to take on a proactive role, ensuring that all hotel policies and instructions are followed throughout at the Hotel Reception counters and Lobby. Handle walk-in, email, phone enquiries, and internet hotel room reservations Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures Prepare shift reports for submission to accounts. Coordinate/liaise with other departments in all areas of operation: housekeeping, room service, maintenance, reservation. Maintain and improve the hotel's high standard of service and hospitality by providing relevant information, such as customer feedback. Perform any other duties as required and directed by the Manager or Management. WHAT WE ARE LOOKING FOR An individual who is eager to learn and has a passion for customer service. An individual who is well-groomed and possesses good communication skills. Team player, works independently. Ability to work under pressure and under own initiative. Commitment to delivering a high level of service excellence. Flexibility to respond to a range of different work situations. Working Hours - 12 hours per shift and work 4 days and 2 days off. Able to work rotating shifts on weekends/ Public Holidays.