IT Support Technician (Break/Fix Technician), Singapore

Job Summary: The IT Support Technician (Break/Fix Technician) plays a critical role in ensuring the smooth operation of network hardware and equipment within our fast-paced data center environment. As a key member of the technical support team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolution. Responsibilities: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies. Perform repairs and replacements of faulty components, including but not limited to: Server hardware (e.g., CPU, RAM, Motherboard) Storage systems (e.g., Hard Drives, SSDs) Network devices (e.g., Switches, Routers, Firewalls) Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently. Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes. Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution. Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work. Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues. Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records. Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime. Participate in training to stay up-to-date with new technologies and techniques, enhancing your skills and expertise. Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment. Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently. Participate in on-call rotation, providing after-hours support for critical issues outside of regular business hours and regular business hour on-call support as scheduled. Requirements: Bachelor degree in Computer Science, Engineering, or related field preferred 2 years of experience in computer hardware, networking, and troubleshooting Proficiency with Linux, HTTP, DNS, RAID, DHCP, and common diagnostic tools. Experience with enterprise server, storage, and networking platforms. Strong technical background in computer hardware, networking, and troubleshooting Excellent problem-solving and analytical skills Ability to work effectively in a fast-paced, dynamic environment Strong communication and interpersonal skills