Executive Housekeeper, Singapore

Job Description of Executive Housekeeper Overall upkeep of the Hotel in respect of cleanliness, maintenance, comforts and appears of the guestrooms and all public areas to the standards set by the Management. Direct and co-ordinate the activities of housekeeping and laundry and ensure overall smooth operations in rooms, public areas, linen, laundry and dry cleaning sections in the Hotel. Maintain the highest standards of cleanliness, presentation and efficiency while achieving guest satisfaction. Assign duties and shifts to staff and supervise their works to ensure compliance with the policies and procedures established by the hotel. Maintain constant checks of service standards to assure continuing expected standards of the Hotel's service and quality. Confer and co-operate with other Department Heads to ensure co-ordination of activities, especially with the Rooms Division Manager, Director of Food & Beverage and Director of Engineering. Understand the occupancies and related volumes with respect to business so that the Housekeeping Department may be staffed accordingly. Check daily all log books from the various areas of the department and decide necessary action to be taken on matters mentioned therein and inform the Management of those outside her authority. Investigate complaints of guests, damage and report the same. Responsible for developing and implementing training programmes and continuous training on the job for staff in areas under her responsibility. Co-ordinate training efforts with the Human Resource Department. Co-ordinate with the Human Resource Department in the selecting of staff for her department and submit to the Management any recruitment requests. Responsible for keeping good morale and enforcing staff discipline under her supervision when necessary and enforce house rules and regulations of the department and the Hotel. Ensure that requisitions for the department supplies are made and submit them for approval. Responsible for all inventories for housekeeping supplies and equipment. Make requests for replacements as well as capital expenditure request when necessary. Participate in any renovations and new projects of areas involving the Housekeeping Department. Responsible for all housekeeping keys including any room guests' keys which are left behind. Ensure that all stores are in order and secure. Notify the Engineering Department of any repairs and maintenance needed. In charge of all plants, landscaping and gardening of the Hotel. Be fully aware of the emergency procedures, policies and operating procedures as established by the Hotel. Ensure that all equipment of the department is well maintained so as to reduce cost and unnecessary bottlenecks and control the use of cleaning supplies, chemicals, guest supplies in order to control expenses and minimize waste. Perform all duties as directed by the General Manager.