Assistant Customer Service (Retail), Singapore

Location:
Orchard Industry:
Retail Working Hours: 9:30am - 6:30pm
12:50pm - 9:50pm
Remuneration & Benefits: Basic Salary
AWS (13th Month Bonus)
Variable Performance Bonus
Key Responsibilities:
Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.
Maintain and uphold established customer service standards, policies, and procedures.
Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.
Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.
Attend to customer enquiries, feedback, and complaints, ensuring appropriate follow-up actions are taken and resolutions are delivered effectively.
Compile and analyze customer feedback and suggestions to support continuous improvement of service standards and operational processes.
Perform any other duties as assigned by the Company or immediate superior.
Preferred Background: Candidates with prior experience as cabin crew or in the hospitality/hotel industry are highly encouraged to apply.