Safety Specialist, Singapore

This is a 12-month contract role. They are looking for candidates to join their safety team specializing in handling safety related issues and escalations from users.
Job Responsibilities: Management of cases with varying complexities involving safety concerns, proficient in identifying case types and severity levels, adept at de-escalating crises, and managing emotional responses. Recognize case type/severity while de-escalating crisis and managing other people's emotions. Conduct comprehensive assessments of each case, recognizing the severity and urgency of the situation, and implementing appropriate intervention strategies. Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of users is satisfied. Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed Working with Safety Lead to develop and enhance internal policies, processes, and tools. Maintaining high levels of confidentiality while performing investigations This role may require schedule flexibility to meet operational needs.
Job Requirements: Bachelor's Degree with min 1+ years relevant experience in customer experience, mediation, social work, psychology, emergency services, or a similar role. Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service. Humanitarian work or working experience with populations who have experienced various types of trauma will be a bonus. Ability to plan, prioritize and organize tasks and communications. Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner. Ability to collaborate with internal stakeholders and/or third-party providers to resolve conflicts in a detailed, effective, and timely manner. Calm and Empathetic - ability to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations. Ability to work under pressure and quick decision making when faced with conflicting demands. Comfortable to work in shift timings and weekends/PH
Interested candidates may apply through the application system or send it to (HIDDEN TEXT). Shortlisted candidates will be notified.
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