Manager / Assistant Manager - Distribution Conduct …, Singapore

The Distribution Risk function (L1B) is responsible for ensuring that the company’s distribution channels adhere to competency standards and operate ethically and compliantly. This role focuses on driving the execution of the function’s preventive capabilities, leveraging data analytics and managing change initiatives to ensure the proper controls are embedded during process design. The role involves partnering closely with distribution risk partners to support continued safe and sustainable growth and plays a crucial part in preparing risk reports, dashboards, and presentations for senior management and relevant committees.

• Dashboards, Risk MI & Data‑Driven Insights

  • Review the design, prioritisation, and ongoing relevance of conduct risk related dashboards (e.g. OneFraud) used by management and governance committees.
  • Ensure dashboards provide early warning indicators, clear risk signals and actionable insights, and shape the accompanying narrative.
  • Develop and implement a holistic monitoring system to identify potential conduct, risk, or compliance issues.

• Conduct and Risk Monitoring

  • Support the execution of conduct risk monitoring activities across distribution channels (agents, bancassurance, advisory).
  • Ensure monitoring outputs are consistent, risk‑based, and aligned to regulatory expectations.
  • Translate monitoring observations into clear risk themes and escalation triggers for governance forums.

• Change & Control Embedding

  • Conduct holistic risk assessments across distribution channels to ensure risk matters arising from changes are considered.
  • Provide timely, practical risk insights to inform decision‑making and embed relevant controls into processes.
  • Challenge control design to ensure controls are practical, monitorable, and aligned to risk indicators captured through dashboards and MI.

• Stakeholder Management & Advisory

  • Provide clear, pragmatic risk perspectives to support management decision‑making.
  • Prepare risk insights, dashboards, and presentations to enable effective oversight, escalation, and informed governance decisions.

• Bachelor’s degree in Risk Management, Business Administration, or a related field.
• Minimum 3 years of Business or Operational Risk experience in the financial industry.
• Strong Excel and data analytical skills, with comfort in data modelling.
• Good understanding of distribution processes, regulatory expectations, and sales quality risks.
• Ability to simplify complex risk issues to drive constructive change.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience in change management, roadmap governance, and cross‑functional alignment is a plus.

• Hybrid work arrangement.
• Opportunities to learn and grow in a flexible environment that supports well‑being and inclusion.
• Support in shaping your career path and contributing to a global team.

Manulife is an Equal Opportunity Employer. At Manulife/JohnHancock, we embrace diversity and foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, or disability. If you require a reasonable accommodation during the application process, please contact .