Customer Service Representative, Scent, Singapore

Are you ready to take your skills to the next level and make a real impact? IFF is a global leader in flavors, fragrances, food ingredients and health &biosciences. We deliver sustainable innovations that elevate everyday products. The role is based in Chin Bee, Singapore (hybrid). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact.

• Support the end-to-end Order-to-Cash (O2C) process to ensure timely and accurate order fulfilment.
• Respond to basic inquiries from internal and external customers in a timely and professional manner.
• Perform initial checks on issues and escalate more complex cases to the relevant support teams.
• Manage mailbox by sorting, prioritizing, and replying to requests efficiently.
• Process customer orders, including order entry, checking product availability, and tracking deliveries.
• Support returns, exchanges, and simple customer complaints related to orders.
• Assist in preparing credit notes and debit notes based on customer or order requirements.
• Follow standard procedures and compliance requirements (e.g., SOX) when handling orders and documentation.
• Participate in team activities such as daily meetings, maintain accurate records (e.g., late order reasons), and support continuous improvement initiatives.

• Minimum Diploma in any discipline.
• 2–3 years of experience in Customer Service or Supply Chain within a B2B environment.
• Basic knowledge of domestic and international trade practices.
• Proficient in MS Office applications, especially Excel, Word, and Outlook.
• Strong communication skills in business English, with ability to interact effectively across all levels.
• Team-oriented with strong collaboration skills and cross-cultural awareness.
• Detail-oriented, adaptable, and able to manage multiple tasks and varying customer situations efficiently.

• Proficiency in English and local languages is a huge advantage.
• Solutions-driven and thrives under pressure.
• Proactive mindset.

• Multinational working environment.
• Career development.
• Learning and development programs.

We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.