CUSTOMER SERVICE OFFICER, Singapore

Roles AND ACCOUNTABILITIES 1. Frontline Engagement & Service Support .
Proactively engage members of the public during operating hours to provide guidance on digital services and assist with general enquiries related to public/government services. . Work collaboratively with client to manage service recovery situations, ensuring timely resolution of service issues and maintaining service standards. 2. Customer Feedback & Data Collection .
Administer and collect Customer Satisfaction ratings, visitor feedback, and relevant service data. . Accurately input and manage all collected information in client Customer Relationship Management System. . Ensure data integrity, completeness, and timely submission in accordance with client reporting requirements. 3. Administrative & Logistical Support .
Provide administrative assistance to support daily operations, including documentation, coordination, and basic reporting tasks. . Assist in logistical preparation and execution of programmes such as workshops, training sessions, and official/delegate visits. . Support the setup, arrangement, and teardown of event spaces, ensuring readiness of facilities and equipment. 4. Facilities Upkeep & Housekeeping .
Assist in maintaining the general cleanliness, organisation, and operational readiness of the Premises. .
Ensure that all equipment and facilities are in proper working condition and report any defects or maintenance issues promptly. 5. Safety, Security & Incident Support .
Remain vigilant in identifying suspicious persons, unattended items, or potential security threats within the Premises. .
Promptly report any security concerns or irregularities to client for immediate action. . Support Client staff in managing on-site incidents, including minor injuries, theft cases, and visitor disputes, ensuring proper escalation and documentation.