Concierge Officer (Orchard) - 1-year Contract, Singapore

Job Responsibilities Manage day to day operations at the concierge counters and the Paragon Club lounge Support the Marketing Communications team with various programmes, events and activities Handle all customer service and requests effectively and efficiently Perform centre promotions-related activities such as gifts redemptions etc., using CRM systems Assist and manage Paragon Club Lounge operations, members' feedback and requests with professionalism and discretion To be well versed in the mall operations, loyalty program and have a comprehensive knowledge of the mall's offerings Maintain an up-to-date knowledge of the mall's activities and related events or information Uphold service standards and brand values in every interaction Competencies Possesses minimally a GCE 'O' Level certificate 1 year of experience in shopping mall, airline crew, hotel concierge or premium hospitality service is preferred Able to handle Mandarin speaking customers Team player Excellent communication skills, including strong command of English (both written and spoken). Excellent interpersonal skills with high grooming standards. Highly motivated and possess good initiative. Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage. Able to perform shifts and work on weekends and/or public holiday This role is offered on a 1-year contract basis