Senior Customer Service Executive (Shipping)#ESY, Singapore

. Book Contracts/Orders according to customer's request . Checked that customer's PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer. . Co-ordinate with factory to get special price updated into system . Monitor on delivery dates and do necessary expediting with factory to meet with client's expectation as close as possible . Follow-up on payments with clients to ensure payments received prior to shipment arrangement unless otherwise with agreement with SOM in view of urgency of project site requirement. . Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ. . Ensure LC conditions according to terms & conditions. . Handle LC negotiation and preparation of all necessary documentation. . Issuance of Debit or Credit notes in case of discrepancies / needed circumstances . Monitor credit limits & payments . Release orders per customer's shipping instruction (ensuring Incoterm, forwarders' info, delivery address etc are all cleared. . Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc) . Process complaints . Co-ordinate all relevant information to Person in charge in Quality Department . Arrange necessary documentation for the returns of materials. . Update of Customer data into SAP and Sales Scout system . Answer email / phone enquires
Interested candidates, please email your resume to (HIDDEN TEXT)
Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599
We regret that only shortlisted candidates will be contacted