IT Support - East, Singapore

• Respond to and resolve technical issues and inquiries from clients, either in person, over the phone, or via remote access.
• Diagnose and troubleshoot hardware and software problems, and implement appropriate solutions.
• Provide guidance and training to users on the effective use of computer systems and applications.
• Maintain detailed records of support activities and document resolutions.
• Proactively monitor and maintain the health of client systems, recommending upgrades or improvements as needed.
• Collaborate with the wider IT team to ensure seamless service delivery and continuous improvement.

• Minimum 2 years of experience in a similar IT support role, preferably in the Help Desk & IT Support industry.
• Strong technical skills and knowledge of computer hardware, software, and networking concepts.
• Excellent problem-solving and analytical abilities, with the capacity to think critically and find creative solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.
• Commitment to professional development and a desire to stay up-to-date with the latest technologies and industry trends.
• Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Solutions Associate) would be an advantage.

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance, and skills upgrading services, and partnering with employers to address their manpower needs through recruitment, training, and job redesign solutions.

e2i is a tripartite initiative of the National Trades Union Congress set up to support nationwide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.