Customer Service Executive (F&B / Hospitality / Retail), Singapore

Key Responsibilities: 1. Customer & Guest Handling : Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations. 2. Tenant Coordination : Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach. 3. On-Ground Operations : Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands. 4. Problem Resolution : Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence. 5. Communication : Act as the main point of contact between customers, tenants, and management to ensure smooth operations and a seamless guest journey across all touchpoints. 6. Reporting & Documentation : Record incidents, complaints, and feedback for tracking, analysis, and continuous service improvement. Contribute insights to improve processes and prevent recurring issues.
Requirements: Minimum 3 years of front-facing customer service experience (hospitality, F&B, or retail preferred)
Strong interpersonal and communication skills
Ability to handle customer complaints calmly, professionally, and with empathy
Strong problem-solving and conflict resolution skills
Ability to work in a fast-paced environment
Service Mindset: Demonstrates a strong customer-first mindset, with attention to detail and a passion for delivering positive guest experiences
Adaptable and resilient, with the ability to manage both customer interactions and operational coordination in a dynamic environment
HOW TO APPLY: Interested applicants, please click on
'Apply Now'
or submit your resume to
(HIDDEN TEXT) We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website . Trust Recruit Pte Ltd EA License No: 19C9950 EA Personnel: Lee Jia Xiang EA Personnel Reg No: R25158171