Account Support Executive (1 Year Contract), Singapore

This role provides essential operational and account management support for assigned accounts, including onboarding of new accounts. The Account Support Executive ensures daily activities run smoothly by assisting with account setups, extensive data maintenance, cross‑functional coordination and by tracking customer inquiries, maintaining documentation, preparing reports and working well in customers’ portals. Working closely with Account Managers and Program Managers, the Executive facilitates seamless onboarding processes, timely go‑lives and efficient day‑to‑day operations.

• Customer Liaison & Inquiry Resolution: Serve as primary operational point of contact for assigned accounts, ensuring swift and professional responses to inquiries.
• Omnichannel Support Delivery: Provide comprehensive and timely support via email (≈50%), phone consultations (≈40%) and face‑to‑face meetings (≈10%).
• Proactive Issue Mitigation: Monitor daily operational flows to anticipate customer needs and communicate potential delays or system updates before escalation.
• Hypercare Support: Assist newly onboarded clients during the hypercare period (≈2weeks to1month) to ensure smooth adoption of processes and seamless transition to Business‑As‑Usual.
• Customer Guidance: Guide clients through SOPs, portal usage and reporting mechanisms.
• System Support & Escalation Management: Manage multiple internal and client‑facing systems, resolve basic portal errors, and coordinate escalation of complex issues to technical or operations teams.
• Account Onboarding & Support: Work with stakeholders to support end‑to‑end account setups, track Change Requests and IT tickets, and act as liaison between commercial and technical teams.
• Documentation & Compliance: Maintain organised repositories for SOPs, SLAs and commercial documentation throughout the contract period.
• Operational Data Integrity & Workflow Management: Manage high‑volume data flows (20,000–50,000 daily transactions, up to 100,000 during peak seasons) to ensure data integrity and synchronize shipping and logistics milestones across customer‑specific platforms.
• Operational Reporting: Generate, format and distribute essential reports (e.g., Proof of Delivery, processing metrics, shipment statuses) and translate raw data into clear updates for clients.

• 1–2 years of relevant experience in account, client or sales service support.
• Ability to adapt to a dynamic environment with high demand on time‑sensitive actions.
• Strong communication skills with multiple stakeholders via calls and emails.
• Client‑facing experience preferred.

Nitec and Diploma in any discipline. Fresh graduates are welcome to apply.