Director, Service Delivery Management (APAC), Singapore

We’re seeking a Director to lead and evolve the Service Delivery Management function for our SaaS clients across the APAC region. As a key member of the Client Operations Leadership Team, you will shape and execute the strategic direction of service delivery, ensuring operational excellence, client satisfaction, and alignment with SimCorp’s global goals.

• Define and execute the Service Delivery Management strategy to align with global business objectives.
• Articulate the team’s goals and guide execution to support engagement, streamline operations, and benefit clients.
• Collaborate with Senior Leadership to define and refine delivery models and contribute to broader Client Operations strategy.
• Design and optimize workflows, processes, and governance models to ensure seamless execution and achievement of goals.
• Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs.
• Build and maintain strong relationships with key internal stakeholders, including Product Development, Consulting, and Commercial teams.
• Lead diverse teams across multiple regions, cultivating a culture of collaboration, clear communication, and continuous improvement.
• Champion the development of team members through ongoing learning opportunities, mentorship, and personalized development plans.
• Leverage automation and AI to expand capabilities, streamline workflows, and enhance performance.
• Translate strategic goals into measurable operational targets for Service Delivery teams.
• Oversee end‑to‑end service delivery, ensuring alignment with business objectives and client outcomes.
• Identify process optimization opportunities and continuous improvement to enhance efficiency and performance.
• Develop and monitor KPIs and performance metrics to track service delivery and drive insights.
• Implement innovative delivery practices and leverage technology to reduce manual processes and improve time‑to‑value.
• Manage the financial performance of the service delivery function, ensuring alignment with budgetary targets and corporate objectives.
• Forecast and track client revenue, ensuring targets are consistently met.
• Identify opportunities for revenue growth through service adoption, usage, or new offerings.
• Manage costs effectively while delivering value to clients and the business.

• 10+ years of managing C‑suite client relationships and leading enterprise‑level service delivery teams.
• Extensive experience leading high‑performing teams across complex regions and cultures.
• Deep understanding of service delivery processes, including SLAs, KPIs, and contract management.
• Proven ability to operate as a senior, client‑facing leader with strong executive communication skills.
• Extensive financial acumen, with experience managing budgets, forecasting, tracking revenue, and identifying cost‑saving opportunities.
• Experience collaborating across global, cross‑functional teams, especially with Product Development, Global Support, and Commercial groups.
• In‑depth knowledge of the SaaS business model and how it applies to enterprise service delivery and client success.
• Solid analytical, communication, and problem‑solving skills.

Hybrid work arrangement – 2 days per week in office, flexible APAC working hours with some overlap with EMEA timings.

• HMO coverage for employee and dependents.
• Group life insurance.
• Monthly allowances (rice, transportation, internet, well‑being).
• 13th month pay and annual performance bonus.
• Retirement plan.
• Professional training and courses.
• Site events and charity projects.
• Flexible working hours and hybrid workplace model.
• Competitive salary, bonus scheme, and pension.

SimCorp is an equal opportunity employer and welcomes applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law.