Customer Support Engineer (ENTRY LEVEL) #ESY, Singapore

Roles And Responsibilities:
1 Support customers and ensure customer satisfaction by - Providing prompt & relevant technical / information assistance to each customer - Gather & communicate customers' feedback concerning product quality, delivery & services to management - Highlight / initiate / lead / execute customer satisfaction activities with other departments
2 Adhere and abide with all Customer rules, compliance, quality and safety policies - Ensure & practice good housekeeping - Observe all safety rules of the company and at customer premises - Exercise safety precautions - Use approved, safe methods & procedures while working in the factory premises
3 Perform failure analysis and prepare failure analysis report for each defective product - To receive training for competency to perform failure analysis - Correctly identify & verify all defective products made
4 Defect & Crisis Management - Lead & execute control & containment activities in the event of quality trouble - Be familiar with & exercise proper trouble escalation, if the need arises - Perform on-the-job task when appropriate (as per training planning)
Interested candidates, please email your resume to (HIDDEN TEXT)
Anna See Sing Yee CEI Reg R25157535 Recruit Express Pte Ltd EA License No: 99C4599
We regret that only shortlisted candidates will be contacted