Customer Service Team Lead Thailand Operations Management …, Singapore

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward‑looking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy‑to‑access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer’s needs, researching any existing issue to provide strategic solutions that best address customer needs while ensuring any existing confusion is clarified.
• Ensure first contact resolution and effective follow‑up with service partners and internal departments to ensure case closure according to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, or Master’s Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possess strong time‑management skills and be motivated to exceed expectations.
• Ability to multi‑task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and able to work with multiple systems and to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.