Call Centre Customer Service (West), Singapore

(Order Number: 1462592) Responsibilities : Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand Ensure all internal and external customers have accurate and timely information Channel feedback and enquiries for service enhancement and matters in the shortest possible time Answer all incoming phone calls and emails attend to customer enquiries and follow up accordingly Plan and manage the schedule of Customer Service Technical Team Generate and process service reports, quotations and invoices Follow up and respond to all open (pending/outstanding) service jobs Work closely with other departments and provide support in administrative duties when necessary Requirements : Working experience in Call Centre preferably Experience in house hold appliances will be added advantages To Apply, please kindly email your updated resume to (HIDDEN TEXT) Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https:///en/privacy-policy/ We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities. EA Personnel Name: Gary Ho Cheng Xuan EA Personnel Reg. No.: R1549767 EA License No.: 07C5771