Market Administrator, Singapore

In summary, the key responsibility is to manage and maintain the multiple trading platforms, being the first point of contact to support the brokering desks in the APAC region. In order to enhance the functionality of our trading platform, the job also entails working with cross-functional team (e.g., Sales team, Product team, etc.) to test and launch new/existing projects.

• First and second line support for any issues relating to the Market Administrators trading platform.
• Hands‑on incident and problem management, ownership of internal and client‑facing trade issues, including investigation, resolution, escalation, communication, follow‑up, logging and trending (identify, diagnose and resolve).
• Responsible for the ongoing maintenance of the platform’s data accuracy, including updates when required and proactive monitoring.
• Issue logging and tracking of requests via the service management tool (ServiceNow) and ensuring logging of all incidents for compliance and management review.
• Monitor support chats and respond to and investigate user queries and issues in a timely manner.
• Investigate system logs and outputs to analyze any user or trade flow issues within the front office systems or between the front and trade processing systems.
• Work with the product management team in raising workflow and system improvements.
• Coordinate internal training requirements relating to the Market Administrator’s trading platform.
• Support and test all new software releases before roll‑out.
• Provide out‑of‑hours cover to accommodate any upgrade and release testing, including bank holiday desk coverage.
• Maintain up‑to‑date team technical documentation, procedures and processes.
• Cross‑train other team members on the championed system.

Professional, 4

Concerned that you may not meet the criteria precisely? If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution.