Social Worker / Case Worker, Singapore

As a Social Worker/Case Worker in the National Anti‑Violence & Sexual Harassment Helpline (NAVH), you will help to attend to violence‑related enquiries that come through the NAVH. You will be involved in supporting the following tasks required to right‑sit these violence‑related calls:

• Engage caller to understand severity of situation
• Gather and verify information with other sources (e.g. schools, family members, relatives, government databases)
• Conduct risk and safety assessment for cases
• Determine response time and right‑siting of cases
• Engage agencies to ensure warm transfer of cases
• Engage key family members to work with an agency

• Possess Bachelor Degree in Social Work or a relevant degree in social sciences or related discipline(s) (e.g. psychology)

• Prior experience as a social worker in violence specialist centre and child protection work related field would be an advantage
• Fresh graduates are welcome to apply
• Be willing to work shift hours as the NAVH is a 24/7 helpline (shift allowance provided)

• People‑oriented and good interpersonal skills
• Excellent oral and written communications skills
• Analytical ability & problem‑solving skills
• Ability to be flexible/creative in devising alternative solutions to issues
• Committed and can‑do attitude
• Effective report writing skills
• Team Player

Only shortlisted candidates will be notified.