Customer Service Executive (Corporate Banking) (1-Year), Singapore

About the Company
A leading international financial institution providing comprehensive banking solutions. About the Job
Customer Experience:
Act as a primary liaison to deliver seamless, end-to-end service and resolve client inquiries or disputes.
Operational Support:
Partner with Relationship Managers and Operations teams to facilitate account openings and prepare necessary business documentation.
Account Management:
Manage the full lifecycle of client accounts, including signature verification, fund remittances, and account closures.
Transaction Processing:
Monitor and execute various banking activities such as term deposit rate fixing, transaction tracking, and handling exceptions.
Administrative Coordination:
Oversee the distribution of monthly statements, transaction advices, and physical mail correspondence.
Credit & Lending Services:
Verify credit limit availability and prepare instructions for loan drawdowns, rollovers, and repayments.
Digital Support:
Manage e-banking service applications and assist clients with technical requests like password resets.
System Integrity:
Log all service interactions accurately within the internal database to ensure thorough follow-up.
Governance:
Update departmental manuals, policies, and procedures to maintain operational compliance.
Reporting:
Generate daily reconciliations for specialized services and produce ad-hoc reports as required.
Skills and Requirements
Education:
Possession of a Diploma or Degree in a related field.
Experience:
Proven background in banking operations and service delivery.
Knowledge:
Familiarity with banking products, internal systems, and regulatory reporting standards.
Technical Proficiency:
Competent in Microsoft Office Suite applications.
To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)