Lead Exec/Asst Manager - Centre for Industry & Lifelong Learning, Singapore

We are looking for a proactive Lead Executive / Assistant Manager to support project implementation, change management, and user engagement activities. In this role, you will work closely with project managers, vendors, and users to coordinate rollout tasks, develop communication and training materials, and ensure smooth adoption of new systems and processes. Beyond project work, you will support daily operations related to the industry collaboration framework and industry project workflow management—by assisting users with system related tasks, monitoring system usage or issues, and helping ensure operational processes run smoothly using the supported platforms.

This position is well suited for individuals who are organised, detail oriented, and comfortable working in fast paced environments where adaptability and clear communication are key. It offers strong opportunities to develop hands‑on skills in project coordination, business analysis, and change management while contributing meaningfully to organisational wide initiatives.

This role is hybrid, requiring both on‑site and remote work commitments.

• Serve as one of the functional leads for the industrial collaboration system/platform, ensuring system health, data integrity, and optimal performance.
• Translate business objectives into technical specifications and functional requirements.
• Configure and manage complex workflow approval processes to automate and streamline business logic and improve efficiency.
• Support rollout activities such as testing, pilot runs, training sessions, and go‑live support.
• Coordinate with users, vendors, and internal teams to track progress and follow‑ups.
• Assist in preparing implementation materials (checklists, training decks, briefing packs).
• Support UAT coordination, test case preparation, and issue tracking.

• Assist in preparing procurement documents and support the tender process (requirements, evaluation forms, quotations).
• Coordinate with vendors on deliverables, timelines, and documentation submissions.
• Support contract administration, including tracking contract periods, milestones, and payments.
• Help monitor vendor performance and follow up on outstanding items.

• Develop and execute change management strategies to ensure high user adoption rates for new system features.
• Create training materials, user guides, and conduct workshops for internal teams.
• Act as the primary point of contact for troubleshooting and continuous process improvement.

• Provide first‑level support for user queries and basic troubleshooting.
• Log, track, and escalate issues to IT or vendors as needed.
• Support users during system rollout, onboarding, and early adoption phases.
• Preparation of progress reports and development of relevant dashboards for management.
• Analysis of industry data for insights and proposed action plans.

• Qualifications in Business, IT, or related field.
• Proven years of working experience in project coordination, IT support, admin support, procurement assistance, or similar roles.
• Good communication and interpersonal skills.
• Organised, proactive, and willing to learn.
• Familiar with Microsoft Office and collaboration tools (Teams, SharePoint).

• Strong user centric mindset.
• Clear and confident communication.
• Structured, organised, and meticulous.
• Proactive problem solving.
• Adaptable and comfortable in dynamic environments.
• Able to manage multiple stakeholders and follow up reliably.