Customer Service Representative (Airline/ East), Singapore

Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top reasons to work with TDCX
Attractive remuneration and great perks Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive work culture that enables your future Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards What is your mission
You'll help us deliver excellent service to our partner brands by performing these tasks: Handle phone call enquiries of current and prospective members in respect to Airline industry programme. Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules. Maintain member accounts whenever there are changes in their profiles. Advise on latest promotions and mechanics including send programme related collaterals and forms. Manages feedback/ complaints and liaise with backend support to resolve members' issues. Meet daily KPI requirement. Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for
Candidate must possess at least a GCE 'O' levels in any field. Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply. Strong time management skills and amenable to work rotating shifts. Exposure to strong customer-orientated environment is an added advantage. Possess strong analytical skills to identify cause of problems & recommend solutions. Comfortable working with computers and multiple systems. Excellent verbal and written communication skills in English and the language of the supporting market. About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit .