ONOCOLOGY CLINIC CUSTOMER SERVICE OFFICER, Singapore

DR D.Y.H. POON & ASSOCIATES MEDICAL ONCOLOGY CLINIC PTE. LTD. – Novena

Clinic Administrative Executive (Oncology/Hematology)

Employment Type: Full-Time

Working Hours:

• Monday to Friday: 8:30 AM – 5:30 PM
• Saturday: 8:30 AM – 1:00 PM

We are seeking a detail-oriented and compassionate Clinic Administrative Executive to support daily operations in a specialist oncology/hematology clinic. This role requires strong administrative skills, the ability to manage patient interactions professionally, and experience in handling medical claims and insurance processes.

• Manage front desk operations including handling phone enquiries, patient registration, appointment scheduling, and referrals
• Collect and maintain accurate patient personal and medical information in electronic systems
• Coordinate and process insurance approvals and outpatient claims
• Perform billing and cashier duties, including collection of payments through various modes
• Maintain clinic petty cash, track expenses, and perform bank reconciliation
• Liaise with insurance companies regarding claims and approvals
• Assist in all administrative aspects of claims processing
• Manage inventory of clinic supplies and coordinate ordering when necessary
• Ensure cleanliness and organization of the clinic environment
• Provide general administrative support and perform ad hoc duties as assigned

• Minimum 2–3 years of experience in an outpatient oncology or hematology clinic setting
• Experience in oncology/hematology-related Mediclaim submissions is an advantage
• Strong interpersonal and communication skills
• Ability to communicate effectively in multiple languages to support a diverse patient base
• Proficient in Microsoft Office applications
• Familiar with basic medical terminology
• Good organizational skills with attention to detail
• Experience in clerical, administrative, and inventory management tasks