CUSTOMER SERVICE MANAGER, Singapore
CUSTOMER SERVICE MANAGER, Singapore
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Singapore -
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Description
Roles & Responsibilities
Oversee daily customer service operations and team performance. Train, mentor, and develop customer support representatives. Handle customer escalations and complex service issues. Develop and implement customer service policies and best practices. Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT). Analyze customer feedback to identify service improvement opportunities. Collaborate with sales, marketing, and product teams to improve customer experience. Manage customer support tools. Ensure compliance with company policies and industry regulations. Stay updated on customer service trends and technologies.
Oversee daily customer service operations and team performance. Train, mentor, and develop customer support representatives. Handle customer escalations and complex service issues. Develop and implement customer service policies and best practices. Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT). Analyze customer feedback to identify service improvement opportunities. Collaborate with sales, marketing, and product teams to improve customer experience. Manage customer support tools. Ensure compliance with company policies and industry regulations. Stay updated on customer service trends and technologies.
Highlights
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Company namekossa pte. ltd. -
Job positionCUSTOMER SERVICE MANAGER
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CUSTOMER SERVICE MANAGER has been posted in the Bishan Customer Service & Call Centre category on Locanto.
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