Customer Success Manager – Aven Hospitality, Singapore

Sabre is a leading AI‑native technology provider with one of the world’s largest travel data clouds. We are launching Aven Hospitality, now owned by TPG Capital, and are looking for a Customer Success Manager to join our Customer Support team. The role focuses on delivering technical expertise and proactive solutions to empower hoteliers to maximize their technology investment and drive guest satisfaction.

• Execute customer engagement strategies that promote goal attainment and long‑term value realization across a strategic portfolio.
• Partner with commercial and product teams to identify expansion opportunities and ensure successful revenue retention and contract renewals.
• Serve as the voice of the customer and a strategic liaison across operations, delivery and product teams to remove roadblocks.
• Establish customer performance baselines and develop success plans that align technology solutions with specific business objectives.
• Monitor team performance metrics and provide data‑driven insights to increase impact and expand outcomes for the hospitality segment.

• Minimum 5 years of experience in customer success, technical consulting, hospitality distribution or revenue management.
• Expertise in hospitality commerce, including CRS platforms, guest acquisition strategies and total revenue attainment.
• Proven ability to influence cross‑functional stakeholders and build strong relationships within a global matrix organization.
• Strong analytical and critical thinking skills with a focus on anticipating issues and suggesting creative alternatives.
• Excellent communication and business acumen with a demonstrated ability to foster customer success in the enterprise software space.

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. Sabre is committed to working with applicants with disabilities and will provide reasonable accommodation on a case‑by‑case basis.