Guest Services Agent/ Executive - MHS, Singapore

Job Highlights Global Hospitality Company Career Development with sponsored training opportunities Excellent Staff Benefits Job Description Reporting to Front Office Manager, the incumbent shall be responsible to:
Operations To ensure that all VIP arrival rooms are checked, and amenities are replenished in the rooms prior to the guest's arrival. To welcome and bid farewell to all VIP guests. To develop and maintain close business contacts with house guests and to provide personalized service whenever possible. Attend to guests' requests and thoroughly investigate guest complaints. Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department. Guest Service Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner. To deal with irate guests and find ways to resolve issues to the guests' satisfaction. To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale Pre-requisities: 1. Singaporean or PRs only. 2. Must be willing to work on weekends and public holidays. 3. Able to speak Mandarin and English.