Service Analyst - .Net App Support (Patient Ops), Singapore

Position Overview
Application system support for ASP .NET outpatient systems. 24/7 primary application maintenance standby support is expected. Relevant experience in project, user & vendor management preferred. Able to work independently
Role & Responsibilities
Provide 24/7 primary application maintenance support, when required Monitor closely and review system health and performance of business applications, including servers, internal/external interface endpoints and databases Coordinate and participate in regular system maintenance, patching and upgrade activities, including yearly disaster recovery exercises Liaise closely with various support teams to test and deploy application patches, defect fixes to production environment in accordance with project methodologies and policies Liaise closely with vendors to troubleshoot application bugs, evaluate potential fixes, testing and deployment of fixes to production Liaise closely with business users & other Synapxe teams and build good rapport Participate in hospital's business contingency activities, eg, mass casualty/contact tracing exercise, call tree/BCP table top exercise, etc Manage the setup and configuration of systems Experience in application and helpdesk support
Requirements
Diploma/Degree in Computer Science, Computer Engineering or equivalent Experience in developing, implementing and maintaining IT systems using Microsoft .NET / MS SQL Strong analytical and problem-solving skills, and ability to work independently Result and customer oriented with multi-tasking capabilities Ability to work under a fast-paced and dynamic environment Active team player and communicate effectively with others
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