Operations & Administration Officer | Govt, Singapore

Job Responsibilities
Manage feedback received from multiple channels (calls, emails, digital platforms), averaging about 140 cases per officer per month Coordinate follow-up actions with relevant stakeholders, including external contractors, managing agents, Town Councils, and government agencies Verify completion of rectification or follow-up works Conduct onsite inspections and surveillance for verification and enforcement purposes Carry out onsite surveys as required Engage with feedback providers, members of the public, and pet owners during field visits Take necessary actions to resolve feedback cases, including escalation and consultation with supervisors and relevant agencies Access and review CCTV footage when required for case verification Provide administrative support, including statistical reporting, duty roster coordination, and general administrative tasks Requirements
Minimum Diploma or Degree in any discipline Strong interpersonal and customer service skills Patient, approachable, and service-oriented personality Willingness to work in outdoor environments Ability to work both independently and as part of a team Proactive, responsible, and able to handle multiple tasks Comfortable coordinating with multiple stakeholders Strong attention to detail and organizational skills