Customer Relationship Management (CRM), Executive - …, Singapore

Responsibilities: CRM Strategy & Execution:
Plan and execute CRM initiatives across multiple brands (BYD, DENZA, Peugeot, Ford, Quicklane) to enhance customer engagement, satisfaction, and loyalty in alignment with Vantage Automotive and brand CI standards. Customer Experience Management:
Oversee end-to-end Customer Feedback Management (CFM) by promptly acknowledging cases, coordinating with stakeholders, and ensuring timely resolution of complaints, low survey scores, and escalated issues in accordance with SOPs. NPS & Performance Improvement:
Lead NPS performance for Vantage Automotive Ltd. (VAL) and dealer partners, conducting regular showroom and service centre checks to identify service gaps and implement actionable improvements to meet monthly targets. Ownership Benefits Administration:
Manage and administer ownership benefits programs, ensuring timely submission of signups to partners (CPO, Pan Pac) and exploring new partnership opportunities to continuously enhance program offerings. Customer Communication:
Manage customer email channels, ensuring professional and timely responses, while effectively disseminating feedback and correspondence to internal stakeholders and principals. Data Management & Compliance:
Maintain the integrity and accuracy of the customer database in the CRM (Salesforce), ensuring strict compliance with PDPA regulations, and generate weekly/monthly reports to analyze service levels, NPS trends, and business funnel performance. Process Optimization:
Collaborate with Business Process Owners to optimize workflows and customer-centric processes, leveraging CRM and IT tools to drive efficiency and improve the overall customer journey. General Support:
Provide support for marketing administration, customer service initiatives, and events, along with other ad-hoc tasks as required.
Requirements: Diploma in Business, Marketing, or equivalent fields. 1 to 3 years of customerfacing experience, preferably in CRM, customer service, or automotive-related roles. Experience using data analytics tools, including strong proficiency in Microsoft Excel. Strong communication skills, both written and verbal, with the ability to engage customers professionally. 5 days, office hours, Alexandra Job Reference: QXWWR4RR
Please send your updated CV to All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified.
EA Personnel: Cha Zi Jing Josie EA Registration No.: R24124843 People Profilers Pte Ltd EA Licence Number: 02C4944 Tel: