CUSTOMER SERVICE OFFICER |MK-INX-A-B07, Singapore

Key Responsibilities: Answer customer enquiries via phone, email, or chat in a timely and professional manner Provide accurate information and prompt support to ensure a positive customer experience Log and resolve customer issues professionally and efficiently Process transactions, bookings, and service requests with accuracy Follow up with customers to confirm resolution and ensure satisfaction Escalate complex issues to the relevant departments promptly Maintain CRM records and keep customer logs up to date Support service recovery efforts and build positive long-term customer relationships Collect customer feedback to identify areas for improvement Collaborate with internal teams to continuously enhance customer service processes Requirements: Minimum Diploma and above Strong attention to detail, organisation, and time management skills Entry-level candidates are welcome to apply - training will be provided EA License Number: 25C2980 Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.