Warehouse Operations Manager, Singapore

. Oversee end-to-end warehouse operations, including inbound, outbound, storage, and inventory control . Ensure timely and accurate order fulfillment in line with customer SLAs . Monitor KPIs (e.g., productivity, accuracy, turnaround time) and implement improvements . Act as the key point of contact for 3PL clients . Manage client expectations, service performance, and issue resolution . Conduct regular service review meetings with customers . Ensure accurate inventory records and conduct regular cycle counts and stock audits . Maintain compliance with local regulations, customs requirements, and safety standards . Lead, train, and develop warehouse and custom service staff . Plan manpower allocation and optimize workforce productivity . Identify process gaps and drive continuous improvement initiatives . Manage warehouse operating budget and control costs . Ensure compliance with workplace safety and health (WSH) regulations . Other duties as assigned