Customer Operations Executive, Singapore

Our client is a fast-growing restaurant technology company building an all-in-one operating system for restaurants. The platform centers around a
POS system
that connects online ordering, in-store operations, kitchen workflows, logistics, loyalty, integrations, and AI into one seamless setup.
This role is ideal for a detail-oriented, customer-first operations professional who will
onboard restaurant clients onto the POS system , manage launches end-to-end, and ensure each merchant goes live smoothly and confidently.
Responsibilities Support the onboarding of new restaurant clients onto the POS system, ensuring setups are completed accurately and on time Assist in coordinating onboarding timelines and merchant go-lives, following clear processes and checklists Communicate with clients professionally via WhatsApp, email, and internal tools to guide them through setup and next steps Help with on-site POS hardware setup, basic configuration, training, and troubleshooting (training provided) Respond to client questions and issues, escalating when needed and following up to ensure resolution Work closely with internal teams to ensure smooth handovers and successful launches Keep onboarding records, task tracking, and documentation up to date Contribute to meeting team targets such as onboarding volume, response time, and customer satisfaction
Requirements Strong written and verbal communication skills Highly organized, reliable, and detail-oriented Customer-focused and calm under pressure Comfortable working with POS systems, hardware, and hands-on troubleshooting Able to thrive in a fast-paced, execution-driven environment Nice to have: experience with POS onboarding, F&B / hospitality operations, or startups Based in Singapore with valid work authorization Full-time, in-office role with regular on-site merchant visits
Why Join High ownership and visible impact on customer success Exposure to a fast-growing restaurant tech business Continuous learning and development Supportive, high-performing team culture Competitive compensation and standard benefits