AOG Coordinator, Customer Response Center, (24/7 rotation), Singapore

What are your contributions to the team
Coordinate with the different departments of the organization such as the Field Service Representatives (FSRs), Account Managers (CSAMs), Parts Logistics, BAS/ASF, and Senior Management in order to return the aircraft to service. During an AOG event, you will ensure and/or oversee that the necessary logistics are in place to support the customer, such as MRP or Service Facility requirements, GSE, parts and/or kits, engineering documentation, special flight permits. Interface and follow up with the customer and/or its representatives as well as vendors will be required until complete resolution. Oversee specific aircraft medium term events that require specific attention in logistics and problem solving.
How to thrive in this role
You have a College diploma in Aircraft Maintenance (Avionics or Mechanics) or 10 years of related aviation experience. You have a strong comprehensive knowledge of the Global platform and the Challenger is an asset. You have strong English communication skills (spoken and written). You are comfortable using MS Office programs. You are customer-oriented & a team player. You are available to work days, evenings, nights and weekends on rotation.